Terms & Conditions
By accepting our estimate and scheduling service with Sequoia Land Design and Maintenance LLC, you have agreed to these terms of service and will comply with them throughout your relationship with Sequoia Land Design. This is an agreement between Sequoia Land Design referred to as the contractor and/or we and you referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing or outdoor landscape service as agreed and the client (you) agrees to pay the charges specified herein.
Monthly Service Plans and Contracts
Monthly services are on a month-to-month basis and therefore do not require a yearly contract. The agreement will be automatically extended and renewed on each anniversary date, excluding changes in pricing or the client’s expansion of the scope of service or annual project. An invoice will be emailed monthly and/or a credit card can be billed automatically. Sequoia Land Design provides a 90-day warranty on all landscape and contracting projects. All work will be completed in a substantial manner according to specification submitted per standard practice. Deposits on projects are non-refundable. All work and materials installed is the property of Sequoia Land Design and is subject to repossession until the balance is paid in full.
Contractor agrees to carry General Liability Insurance with General Aggregate amounts of $1,000,000 and $1,000,000 per occurrence. These “Terms and Conditions” serve as the entire agreement between both parties. Sequoia Land Design is not responsible for loss related due to “Acts of God” (such as freeze, hurricane, flooding, drought, tornado, hail, rain, etc.). We are not responsible for damage to property from loss of control of vehicles, water being cut off, contractors not subcontracted directly by Sequoia Land Design, or other actions not directly caused by or related to Sequoia Land Design. Weekly or bi-weekly landscape maintenance visits missed by Sequoia Land Design due to rain or inclement weather will be made up with additional hours on future visits. No credit will be given as a result of poor weather conditions. If the crew arrives at your property and the ground is wet the crew will just do a cleaning of the property excluding the mowing of the grass. This is done to prevent tire marks or damage to the grass when it is soft.
We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 to 48 hours after the service where the damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, then a contractor may require a review of the item to evaluate the damages.
- Damages we will not cover: include
but are not limited to; air conditioning wiring, bird baths, bird houses,
benches, chairs, children’s play sets, concrete, dog beds, downspouts,
drainage, shade structures, fences, fence posts, fence stain, flower boxes,
holiday decor, improperly installed irrigation components, irrigation valve
covers, low-voltage or solar lights or path lighting, metal edging, pottery,
outdoor curtains, retaining walls, brick, block or stone edging, stone
pathways, toys, unprotected trees, trampolines, plastic pools or other swimming
pools, windows. We also do not cover exposed cables, wires or sprinkler
components or water lines normally found below the surface of the lawn, disease
or damage to lawns, any item hidden in the landscape and not clearly marked. If
we are required to move objects to service your lawn and/or landscape, such as
but not limited to benches, bird baths, basketball hoops, sports goals,
playhouses, lawn furniture, trampolines, etc. we will not be responsible for
damage caused by moving the object from where we need to provide service.
- Sprinkler Repairs: Properly designed and installed irrigation systems are not damaged from routine lawn service. If head damage does occur, please notify us within 24 to 48 hours of the damage. Then mark the damaged head(s) and we will repair on your next scheduled service. Plastic valve covers are subject to deterioration from UV rays and not covered for damage from foot traffic. All systems require regular maintenance and will deteriorate without it. Sequoia Land Design has experienced licensed irrigators on staff; we do not pay for 3rd party repairs.
Your lawn will typically be serviced on the same day weekly or bi-weekly depending on the area that your home is located. The only exception to this is, if we are redrawing our routes to make room for new customers, we will contact you if your lawn service will be performed on a new day. Additionally, heavy rain will prevent us from being able to service your lawn. In this case, we will attempt to reschedule for the same weekend.
We cannot guarantee any specific time for your lawn service. All routes are completed between 8am and 6pm, Monday through Friday. All full service(s) plans follow the Sequoia Land Design yearly schedule for service(s). For first time customers, please keep in mind that it make take 3 to 4 visits before your property becomes exceptionally well-manicured pending the condition of your landscape upon signing up.
Changes, Complaints & Communications
Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to insure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to for a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day. Additional work requires authorization and approval of the office before proceeding. Any change orders will be quoted and require your approval prior to scheduling the service on your property.
Pets and Gates
Please have your pets indoors or kenneled while we are servicing your property. We can service your property with pets around but we take no responsibility for any injury to your pets. If we think that a pet is aggressive, we will not service the property that is accessible by or near that pet. If we cannot service your property due to a gate being locked, blocked or closed, there will be no credit given. This can be prevented by providing us with a key or code to access the back yard or locked property.
We do understand occasionally a credit card may be declined for various reasons: lost; new card; expired etc. We will call or email to let you know your card was declined. If we do not receive a return call and/or updated credit card credentials before your next scheduled service date, then your service may be suspended until payment is received and tall grass fees may apply.
A 25% late fee will be applied to unpaid balances for each month that such balance remains, plus all costs incurred for the collection and reasonable attorney fees.
Cancellations are ONLY accepted via phone calls within 24-hours of your scheduled service. It is your responsibility to inform us of a cancellation. You will be charged for all work provided until our office is notified of your cancellation request. Please do not tell the service team that you wish to cancel. You may only communicate cancellation requests with our office.
For contracted project(s) or annual service(s) cancellation, you must give a 30-day written notice via email.
Changes to our Terms & Conditions
If we decide to change our terms and conditions, we will post those changes on this page. This policy was last modified on April 8, 2020.
If there are any questions regarding these terms and conditions you may contact our office at 732-331-7304.